Front Office Manager

Shamin Hotels Master; Williamsburg (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Hotel and travel discounts

Referral bonus $200

Job summary

Shamin Hotels is seeking a guest-focused Front Office Manager to lead the front desk at DoubleTree by Hilton Williamsburg. You will influence the guest's first and last impression, coaching a desk team to check in accurately and respond quickly to service issues.

Ideal candidates have 2+ years at the front desk with supervisory experience and familiarity with a property management system. The role offers a strong benefits package and growth opportunities.

Qualifications

• 2+ years of front desk experience in a hotel with supervisory or leadership responsibilities.
• Experience coaching and scheduling a desk team and developing staff.
• Working knowledge of a property management system (PMS). Hilton PEP experience preferred.

Responsibilities

• Lead daily front desk operations including check-in/check-out, reservations, guest requests, and night audit oversight to brand standards.
• Own guest satisfaction scores by monitoring feedback, resolving escalations and driving service recovery.
• Recruit, hire, onboard, train, and schedule the front desk team to reduce turnover.
• Manage front desk labor to forecast occupancy while preserving service quality.
• Maintain cash handling, deposits, and audit procedures.

Skills

Front desk leadership

PMS experience

Staff training

Guest service

Education

2 Year Degree

Tools

PMS

Job description

Job Details: Level: Management, Job Location: Williamsburg, VA 23185, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $50,000.00 - $60,000.00 Salary, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Shamin Hotels is looking for a guest-focused, hands-on Front Office Manager to lead the front desk at DoubleTree by Hilton Williamsburg. You will own the guest's first and last impression of the hotel, starting with the signature warm cookie welcome. That means building a team that checks guests in accurately, recovers service issues quickly, and protects our guest satisfaction scores. If you know how to coach a desk team, can keep a shift calm when it gets busy, and care about the details, we want to meet you.

Salary: $50,000-$60,000

What You'll Do

• Lead daily front desk operations, including check-in and check-out, reservations, guest requests, and night audit oversight, to Hilton and DoubleTree brand standards.
• Own the department's guest satisfaction and service scores. Monitor guest feedback, resolve escalations, and drive service recovery.
• Recruit, hire, onboard, train, and schedule the front desk team. Build bench strength and reduce turnover.
• Manage front desk labor to forecast and occupancy without cutting service quality.
• Maintain cash handling, credit, and deposit controls, and keep shift balancing and audit procedures accurate.
• Support revenue goals through room inventory management, upselling, and Hilton Honors enrollment.
• Work closely with Housekeeping and Maintenance on room status, turns, and out-of-order rooms to maximize sellable inventory.
• Act as Manager on Duty as scheduled, and respond to guest, safety, and security situations.
• Model Shamin's service culture at every level of the department.

What We Offer

• Comprehensive benefits for eligible team members, including medical, dental, and vision coverage.
• Paid time off and a clear path for growth across a multi-property regional portfolio.
• Hotel and travel discounts through the Hilton brand family (Go Hilton) and Shamin Perks.
• $200 employee referral bonus.
• Hands-on training and development from a leadership team invested in your success.

Schedule

Availability for mornings, evenings, overnights, weekends, and holidays is required as business needs demand.

Why Shamin Hotels?

At Shamin Hotels, we live by our TOP values: Teaming Up, Owning It, and Passionately Serving. Join a growing, family-owned company that invests in its people.

Qualifications: Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

• 2+ years of front desk experience in a hotel, including at least 1 year in a supervisory or leadership role.
• Demonstrated ability to lead, coach, schedule, and develop a team.
• Experience with a property management system (PMS). Hilton PEP experience preferred.
• Working knowledge of cash handling, night audit, and reservation procedures.
• Strong service recovery and conflict resolution skills, with a calm, professional presence under pressure.
• Familiarity with brand guest-satisfaction scoring, and the ability to read data and act on it.
• Strong organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment.
• Ability to stand and walk for extended periods and to lift up to 25 pounds. Reasonable accommodations are available.
• Must be able to work a flexible schedule, including weekends and holidays, as business needs require.

Equal Employment Opportunity

Shamin Hotels is an Equal Opportunity Employer. We recruit, hire, and promote employees without regard to race, color, religion, sex, age, national origin, citizenship, disability, and all other protected categories under applicable federal, state, and local law.

Individuals with disabilities who need assistance completing an application or who require a reasonable accommodation during the hiring process are encouraged to contact the hotel's management or Human Resources department.

Shamin Hotels participates in E-Verify and maintains a drug-free workplace. Employment is contingent upon the successful completion of a background check and verification of eligibility to work in the United States. All employment with Shamin Hotels is at-will.