Guest Experience Front Desk Supervisor

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Travel discounts (Hilton)

Shamin perks

Job summary

Shamin Hotels is seeking a Front Desk Supervisor for our Hampton Inn & Suites by Hilton Virginia Beach Town Center. Located in Virginia Beach, you will supervise front desk staff, ensure smooth check-ins and guest billing, and act as Manager on Duty during shifts.

We value guest service excellence, clear communication, and teamwork. Hours include weekends and holidays; benefits apply per plan, with a competitive hourly wage in line with market standards.

Qualifications

• High School diploma or equivalent required.
• Prior front desk experience in hospitality preferred.
• Strong customer service and communication skills.

Responsibilities

• Supervise front desk staff during shift and ensure guest satisfaction.
• Oversee check-in/check-out, reservations, and billing accuracy.
• Train and coach staff to meet brand standards and service levels.

Skills

Guest service

Communication

Multitasking

English fluency

Education

High School diploma

Tools

Hilton PEP (PMS)

Job description

Shamin Hotels is seeking a Front Desk Supervisor for our Hampton Inn & Suites by Hilton Virginia Beach Town Center. Located in Virginia Beach, you will supervise front desk staff, ensure smooth check-ins and guest billing, and act as Manager on Duty during shifts.

We value guest service excellence, clear communication, and teamwork. Hours include weekends and holidays; benefits apply per plan, with a competitive hourly wage in line with market standards.