Hotel Assistant Front Office Manager

Shamin Hotels; Virginia Beach (VA); On-site; USD 52,000 - 54,000; Full time

Job summary

Shamin Hotels' Hilton Oceanfront property is seeking an Assistant Front Office Manager to help oversee daily front desk operations and ensure exceptional guest service. The role supports the Front Office Manager in supervising reception, night audit, and concierge staff to ensure smooth check-in/check-out.

The position emphasizes staff management, VIP guest support, and collaboration with other departments to maintain guest satisfaction and hotel security, with full-time, exempt status and

Responsibilities

• Guest Services & Experience: Provide outstanding customer service by addressing guest concerns, resolving complaints, and ensuring a positive hotel experience.
• Front Desk Operations: Supervise front desk staff, including receptionists, night auditors, and concierge personnel.
• Staff Management & Training: Assist in hiring, training, and mentoring front office staff.
• Administrative & Financial Duties: Assist with financial tasks such as handling payments, deposits, and cash reconciliation.
• Collaboration & Communication: Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met.

Job description

Position: Assistant Front Office Manager

Location: Hilton Oceanfront

Reports To: Front Office Manager

Employment Type: Full-Time

Salary: Full Time, Exempt, open availability to include nights & weekends required. $52,000-$54,000

Job Summary

The Assistant Front Office Manager plays a key role in ensuring smooth and efficient front desk operations while delivering exceptional guest service. This position supports the Front Office Manager in overseeing daily front desk activities, managing staff, handling guest inquiries, and ensuring a seamless check-in and check-out process.

Key Responsibilities

• Guest Services & Experience:
  • Provide outstanding customer service by addressing guest concerns, resolving complaints, and ensuring a positive hotel experience.
  • Assist with VIP and special guest requests, ensuring personalized service.
  • Monitor guest feedback and work with the team to improve satisfaction.
• Front Desk Operations:
  • Supervise front desk staff, including receptionists, night auditors, and concierge personnel.
  • Ensure proper check-in, check-out, and reservation procedures are followed.
  • Maintain accurate records, including room availability, guest accounts, and billing.
  • Handle emergency situations and follow hotel security protocols.
• Staff Management & Training:
  • Assist in hiring, training, and mentoring front office staff.
  • Schedule and oversee daily shifts, ensuring adequate coverage.
  • Conduct performance evaluations and provide feedback to employees.
• Administrative & Financial Duties:
  • Assist with financial tasks such as handling payments, deposits, and cash reconciliation.
  • Monitor daily reports, room rates, and revenue management strategies.
  • Ensure compliance with hotel policies and industry regulations.
• Collaboration & Communication:
  • Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met.
  • Communicate effectively with management and staff to maintain a cohesive work environment.
  • Assist in implementing hotel policies, promotions, and special events.