Lobby Concierge & Guest Experience Lead

Paycom; Cockeysville (MD); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401K with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels seeks an Entry Level Hilton Lobby Ambassador to warmly greet guests, assist with inquiries, and ensure an exceptional first impression in the lobby. You will coordinate with front desk teams, provide local recommendations, and help guests with reservations and directions, all while maintaining a welcoming environment.

The role emphasizes strong communication, a friendly demeanor, and the ability to handle guest concerns professionally to ensure memorable stays.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience is preferred.
• Excellent communication and interpersonal skills are essential.
• Friendly and outgoing personality helps guests feel welcome.

Responsibilities

• Greet guests warmly as they enter the lobby and assist with needs.
• Provide information about hotel amenities and local attractions.
• Assist with restaurant reservations, transportation, and bookings.
• Resolve guest concerns promptly and liaise with staff to ensure satisfaction.
• Maintain a clean, inviting lobby presentation and monitor seating areas.

Skills

Customer service

Communication

Interpersonal skills

Friendly demeanor

Education

High school diploma

Job description

Shamin Hotels seeks an Entry Level Hilton Lobby Ambassador to warmly greet guests, assist with inquiries, and ensure an exceptional first impression in the lobby. You will coordinate with front desk teams, provide local recommendations, and help guests with reservations and directions, all while maintaining a welcoming environment.

The role emphasizes strong communication, a friendly demeanor, and the ability to handle guest concerns professionally to ensure memorable stays.