Guest Experience Leader — Front Office Manager

Shamin Hotels Master; Smithfield (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus program

401(k) Matching

Paid Time Off

Hotel Discounts

Life Insurance

Disability Insurance

Dental Benefits

Job summary

Shamin Hotels is seeking a Front Office Manager for Hampton Inn & Suites Smithfield to lead the front desk, reservations, guest services, and night audit, ensuring smooth arrivals and departures. You will drive guest satisfaction, oversee staffing, and manage ancillary revenue while maintaining brand standards.

You will report to the General Manager and collaborate with Operations. The role requires strong leadership, financial acumen, and a commitment to service excellence in a full-time,

Qualifications

• High school diploma or GED required.
• Bachelor's degree and/or extensive hotel experience preferred.
• 3 years of hotel brand experience preferred; Hilton systems (OnQ) knowledge a plus.
• Ability to work with financial data and basic math.
• Basic computer skills: Outlook, Word, Excel.
• Flexible availability, including weekends and holidays.

Responsibilities

• Supervises front desk staff, including hiring, performance evaluations, training, and development.
• Maintains Hampton brand and Shamin guest service standards.
• Achieves budgeted revenues and expenses for the front office.
• Manages reservations to maximize occupancy and ADR through suggestive selling.
• Maintains procedures for credit control, cash handling, and financial transactions.
• Maintains procedures for guest security and emergency response.
• Handles guest complaints and ensures corrective action is taken.
• Schedules staff according to labor standards and forecasted occupancy.
• Ensures staff cross-sell other Shamin Hotels properties.
• Recognizes team members who use their empowerment to exceed guest expectations.
• Manages in compliance with company policies and local, state, and federal laws.
• Performs other related duties as required.

Skills

Staff supervision

Customer service

Budget management

Reservations management

Cash handling

Scheduling

Education

High School diploma or GED

Bachelor's degree or related hotel experience

Tools

Outlook

Word

Excel

Job description

Shamin Hotels is seeking a Front Office Manager for Hampton Inn & Suites Smithfield to lead the front desk, reservations, guest services, and night audit, ensuring smooth arrivals and departures. You will drive guest satisfaction, oversee staffing, and manage ancillary revenue while maintaining brand standards.

You will report to the General Manager and collaborate with Operations. The role requires strong leadership, financial acumen, and a commitment to service excellence in a full-time,