Front Office Director - Lead Guest Experience & Operations

HHM Hotels; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels seeks a Front Office Director in New York City to lead guest services and front desk operations, upholding HHM’s standards and sustainability efforts. The role requires directing staff, managing budgets, and driving guest satisfaction across all front office functions.

Ideal candidates will have substantial experience in large-scale hotel operations, proven leadership, and a track record of optimizing service delivery while adhering to brand guidelines.

Qualifications

• Bachelor’s or higher education preferred.
• Experience in large hotel operations.
• Strong leadership and staff development skills.

Responsibilities

• Interview, train, and coach associates to meet brand standards.
• Oversee front office to ensure service excellence and guest satisfaction.
• Monitor guest satisfaction scores and drive improvements.
• Oversee front office financials and accounting controls.
• Develop and monitor department budgets and forecasts.
• Supervise front office managers and coordinate with sales for occupancy strategies.
• Ensure front office systems and equipment operate optimally.

Skills

People management

Guest service

Budgeting

Operations oversight

Staff development

Education

Associate or Bachelor’s degree (preferred)

Tools

PMS software

Accounting software

MS Office

Job description

HHM Hotels seeks a Front Office Director in New York City to lead guest services and front desk operations, upholding HHM’s standards and sustainability efforts. The role requires directing staff, managing budgets, and driving guest satisfaction across all front office functions.

Ideal candidates will have substantial experience in large-scale hotel operations, proven leadership, and a track record of optimizing service delivery while adhering to brand guidelines.