Front Office Operations Associate (Part-Time)

Massanutten Resort; McGaheysville (VA); On-site; USD 14,513 - 20,670; Part time

Job summary

Massanutten Resort in McGaheysville, VA seeks a Front Office Operations Associate to be the primary contact for onsite and offsite guests, greeting arrivals and assisting with check-in/check-out, answering phone inquiries, and providing accommodation and amenity information.

Ideal candidates are problem-solvers with a friendly disposition who can curate vacation itineraries and offer recommendations for local attractions.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills needed.
• Must be 15 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out.
• Answer phone inquiries and provide information on accommodations and amenities.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service

Problem-solving

Computer skills

Age 15+

Job description

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort's onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Job Details

Description

Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort's onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 15 years or older

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job-Type: Part-Time

Typical Schedule

Days

• Days vary from week to week
• Including evening and weekend

Hours

• Varied hours
• 16 to 29 hours a week

Compensation

• Pay: $12.77
• Potential to earn more with the weekend differential

Applications accepted until 2:00 PM on Friday, August 28.