Timeshare Housekeeping Office Assistant

Massanutten Resort; McGaheysville (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Massanutten Resort in Virginia is hiring a Housekeeping Office Assistant to manage day-to-day administrative tasks for the housekeeping team and ensure smooth guest service.

Applicants must be 18+, bilingual English/Spanish, and proficient with Microsoft Word and Excel, with the ability to multitask in a fast-paced environment. This is a full-time position with consistent hours.

Qualifications

• Computer knowledge including Microsoft Word and Excel
• Excellent verbal and written communication skills
• Must be 18
• Excellent customer service experience
• Excellent phone etiquette
• Detail oriented and good organizational skills
• Ability to multitask in a fast-paced environment
• Performs all tasks in a safe and efficient manner
• Must be bilingual (English/Spanish)

Responsibilities

• Manage labor allocations and generate daily reports
• Coordinate work assignments for housekeepers
• Collect employee keys and maintain access control
• Support door-to-door guest service and communication among staff and guests

Skills

Bilingual English/Spanish

Computer literacy

Communication skills

Multitasking

Education

High school Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Job Details

Massanutten Resort

Housekeeping Office Assistant Work Here, Play Here! 100% Employee owned! Bring your individual talents here and discover for yourself why a career with Massanutten Resort is the opportunity you’ve been looking for. Visit our website for more information and apply today!

Description

Massanutten Resort

Housekeeping Office Assistant Work Here, Play Here! 100% Employee owned! Bring your individual talents here and discover for yourself why a career with Massanutten Resort is the opportunity you’ve been looking for. Visit our website for more information and apply today!

Job Summary

The Housekeeping Office Assistant manages the day-to-day administrative aspects of our housekeeping operations while providing exceptional customer service and facilitating communication among guests, staff, management, and other departments. Applicants must be at least 18 years old with reliable transportation, a positive attitude, and a strong desire to work as efficiently as possible. This role requires excellent communication skills and the ability to multitask in a fast-paced environment with little or no supervision. Core responsibilities include managing labor allocations, generating daily reports, coordinating work assignments for housekeepers, and collecting employee keys. Bilingual proficiency in English and Spanish as well as computer literacy are required, while previous office and customer service experience are preferred. Other duties as assigned by management.

Requirements

• Computer knowledge (Microsoft word and excel)


• Must have excellent verbal and written communication skills


• Must be 18


• Excellent customer service experience


• Excellent phone etiquette


• Detail Oriented and good organizational skills


• Ability to multitask in a fast-paced environment


• Performs all task in a safe and efficient manner


• Must be bilingual (English/Spanish)

Benefits

We value the hard work and dedication of our employees! That is why we offer comprehensive benefits as well as an excellent retirement plan!

• Medical benefits, vision, dental plan, life insurance, ESOP Retirement Plan (Employee Stock Ownership Plan)


• 7 paid holidays, Vacation time, Sick time, one personal day


• Free resort amenities & Discounts (Including RCI exchange Vacation Plan and Resort Lodging usage)


• Free resort amenities & Discounts (Including RCI exchange Vacation Plan and Resort Lodging usage)

Job Type

Full-Time

Schedule

Days

• Four days a week | Weekends (rotation) | Holidays included

Hours

• 7:00 AM to 5:00 PM or until the work is completed

Compensation

• Pay: $14.00/Hour

Education

• High school Diploma or equivalent (required)