Guest Services Front Desk Associate (Weekend Differential)

Massanutten Resort; McGaheysville (VA); On-site; USD 14,513 - 20,670; Full time

Job summary

Massanutten Resort in Virginia seeks a Front Office Operations Associate to be the primary point of contact for onsite and offsite guests, delivering high-level customer service and a welcoming atmosphere. The role includes greeting guests, handling check-in/check-out, answering calls, and guiding guests on local attractions and itineraries.

Ideal candidates are problem-solvers with a friendly disposition who enjoy serving others.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills required.
• Must be 18 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service skills

Problem-solving skills

General computer skills

Must be 18 years or older

Job description

Massanutten Resort in Virginia seeks a Front Office Operations Associate to be the primary point of contact for onsite and offsite guests, delivering high-level customer service and a welcoming atmosphere. The role includes greeting guests, handling check-in/check-out, answering calls, and guiding guests on local attractions and itineraries.

Ideal candidates are problem-solvers with a friendly disposition who enjoy serving others.