Front Office Operations Associate (Full-Time)

Massanutten Resort; McGaheysville (VA); On-site; USD 14,513 - 20,670; Full time

Job summary

Massanutten Resort in Virginia seeks a Front Office Operations Associate to be the primary point of contact for onsite and offsite guests, delivering high-level customer service and a welcoming atmosphere. The role includes greeting guests, handling check-in/check-out, answering calls, and guiding guests on local attractions and itineraries.

Ideal candidates are problem-solvers with a friendly disposition who enjoy serving others.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills required.
• Must be 18 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service skills

Problem-solving skills

General computer skills

Must be 18 years or older

Job description

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Job Details

Massanutten Resort

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 18 years or older

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job-Type

Full-Time

Typical Schedule

• Days vary from week to week
• Including evening and weekend

Hours

• Varied hours
• 30 to 40 hours a week

Compensation

• Pay: $12.77
• Potential to earn more with the weekend differential

Applications accepted until 2:00 PM on Friday, August 28. For more information, contact José Antonio Martínez at 540.289.3143.