Front Office Medical Receptionist & Patient Concierge

Apscareerportal; Rathdrum (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

Vision insurance

401(k)

Competitive salary

Dental insurance

Job summary

Orthopedic Physical Therapy Institute seeks a friendly full-time receptionist to join our front desk team. You will greet clients, answer phones, schedule appointments, and collect patient information while maintaining confidentiality and a positive attitude.

In this role, accuracy with patient records, insurance verification, and timely communication with providers is essential. Candidates should be reliable, well-groomed, and capable of handling multiple tasks in a busy medical office

Qualifications

• High school diploma or equivalent.
• One year of health care experience preferred.
• Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
• Basic knowledge HIPAA and OSHA Compliance

Responsibilities

• Greet all clients and patient
• Answer visitor inquiries about OPTI and its programs and services
• Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.
• Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.
• Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments
• Collect all co-pays, co-insurance, deductibles and balances owed at time of service.
• Make certain that all prescriptions are current and in the patient chart.
• Upload all patient information into the appropriate account.
• Prepare files for new physical therapy clients
• Enter new patients in the computer accurately
• Collect insurance information from new patients and verify benefits prior to their initial evaluation
• Give new patients a reminder call the day before their appointments
• Maintain dependable and consistent communication with all levels of employment
• Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.
• Record all referral sources for all new patients.
• Call current patients who are not scheduled and track all patients effectively
• Call No Shows within 10 minutes of appointment time.
• Close patient files once patient is discharged by recording all details appropriately.
• Maintain and record Front Office statistics

Skills

Greet clients

Phone calls

Appointment scheduling

HIPAA knowledge

Data entry

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Orthopedic Physical Therapy Institute seeks a friendly full-time receptionist to join our front desk team. You will greet clients, answer phones, schedule appointments, and collect patient information while maintaining confidentiality and a positive attitude.

In this role, accuracy with patient records, insurance verification, and timely communication with providers is essential. Candidates should be reliable, well-groomed, and capable of handling multiple tasks in a busy medical office