Front Desk & Patient Concierge — PT Clinic

BoulderCentre for Orthopedics and Spine; Boulder (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

16 days PTO per year

7–7.5 paid holidays per year

401(k) Safe Harbor Contribution

Life/AD&D – Guardian

Employee Assistance Program (EAP)

Job summary

BoulderCentre for Orthopedics and Spine is seeking a Front Desk Receptionist to support our Physical Therapy department. You’ll greet patients, manage check-ins, navigate the EMR system, answer calls, and schedule appointments on-site in a friendly, professional environment.

On-site Monday–Friday, you will collect payments, maintain records, and coordinate with therapists while upholding HIPAA privacy and clinic policies. Join a patient-focused team dedicated to excellent service.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service or receptionist experience.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication; compassionate service.

Responsibilities

• Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
• Check patients in and out while collecting required documentation, demographic information, and co-payments.
• Answer and direct incoming telephone calls promptly and professionally.
• Schedule and reschedule Physical Therapy appointments by phone and in person using the EMR system.
• Coordinate appointments based on therapist availability and patient preferences.
• Maintain accurate scheduling and patient records.
• Communicate with therapists and staff regarding scheduling needs and concerns.
• Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
• Help ensure efficient patient flow and communicate delays to patients and clinical staff.
• Maintain clean and organized reception and waiting areas.
• Open and close the office as assigned.
• Protect patient privacy by following HIPAA requirements and confidentiality.
• Follow all clinic safety, security, and organizational policies.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Deliver exceptional customer service to patients, coworkers, and providers.
• Assist with front desk coverage in other departments as needed.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Written and verbal communication

Multitasking

Compassionate service

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Practice management software

Job description

BoulderCentre for Orthopedics and Spine is seeking a Front Desk Receptionist to support our Physical Therapy department. You’ll greet patients, manage check-ins, navigate the EMR system, answer calls, and schedule appointments on-site in a friendly, professional environment.

On-site Monday–Friday, you will collect payments, maintain records, and coordinate with therapists while upholding HIPAA privacy and clinic policies. Join a patient-focused team dedicated to excellent service.