Physical Therapy Receptionist

Orthopaedic Specialty Group; Pine Rock Park (CT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive benefits

Job summary

Orthopaedic Specialty Group currently has an opening for a Receptionist in our Physical Therapy Department. Responsibilities include greeting patients and visitors, verifying information, collecting co-pays, and scheduling appointments.

You will answer phones, coordinate with therapists and staff, and maintain a welcoming, confidential environment. The ideal candidate will have a high school diploma or GED, with preferred business training and 1 year of medical office receptionist experience.

Qualifications

• High school diploma or GED required with preferred business school/college.
• 1 year of experience in a medical office as receptionist/appointment scheduler is a plus.
• Computer literate and able to multi-task in a fast-paced setting.
• Courteous, articulate, reliable with excellent customer service.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Arrives patients via computer system; verify information and provide paperwork.
• Collect co-pays and obtain benefit information and referrals/authorizations if needed.
• Books, cancels and reschedules patient appointments.
• Answers phones and directs calls during busy times.
• Liaises between patients and staff, including therapists, PTA, and techs.
• Relays messages from patients to Therapists when applicable.
• Keeps waiting room neat and maintains patient confidentiality.

Skills

Customer service

Telephone etiquette

Multitasking

Communication

Education

High school diploma or GED

Business school or college preferred

Tools

Computer systems

Job description

Physical Therapy Receptionist

Orthopaedic Specialty Group currently has an opening for a Receptionist in our Physical Therapy Department. Responsibilities include, but are not limited to:

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Arrives patients via computer system; verify patient information, current referral if applicable, and provides appropriate paperwork to patient.
• Collects applicable co-pay.
• Obtains benefit information and referrals/authorizations if necessary
• Books, cancels and reschedules patient appointments
• Answers phones, transfers and/or directs calls during busy times.
• Acts as liaison between patient and other staff, including therapists, PTA, and physical therapy techs, etc...
• When applicable, relays phone messages from patients to Therapists.
• Keeps waiting room neat and presentable at all times.
• Maintains excellent communication with Physical Therapists and patients regarding wait times or delays.
• Maintain patient confidentiality.

Qualifications

• Minimum of a high school diploma or GED.
• Secondary training in business school or college preferred.
• 1 Year of experience in a medical office as a receptionist/appointment scheduler a plus.
• Computer literate.

Candidates will be courteous, articulate, reliable and must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.

OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer