Front Office Director: Elevate Guest Experience

White Lodging; Austin (TX); Sur place; USD 120 000 - 190 000; Plein temps

Avantages offerts par ce poste

Day 1 Medical, Dental & Vision

Parental Leave

PTO with rollover

401(k) with company match

Wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms, dining, and

Travel/entertainment experiences

Résumé du poste

White Lodging is seeking a Director of Front Office to lead a high-performing team and deliver exceptional guest service from check-in to departure. You will drive key performance metrics across the front desk, PBX, bell, and concierge while upholding brand standards and fostering a positive work environment.

The role requires strong leadership, communication, and problem-solving skills, with experience operating hotel systems and aligning departments to enhance the guest experience.

Qualifications

• Front office leadership experience in a full-service hotel.
• Strong guest and associate satisfaction focus.
• Experience with hotel systems (PMS, POS).
• Ability to lead and motivate teams while managing multiple priorities.

Responsabilités

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Connaissances

Front office leadership

Communication skills

Problem-solving

Team development

PMS/POS experience

Hospitality standards

Outils

PMS software

POS systems

Description du poste

White Lodging is seeking a Director of Front Office to lead a high-performing team and deliver exceptional guest service from check-in to departure. You will drive key performance metrics across the front desk, PBX, bell, and concierge while upholding brand standards and fostering a positive work environment.

The role requires strong leadership, communication, and problem-solving skills, with experience operating hotel systems and aligning departments to enhance the guest experience.