Front Office Manager – Luxury Hotel & Convention Center

Auburn Marriott Opelika Resort & Spa at Grand National; Montgomery (AL); On-site; USD 65,000 - 92,000; Full time

Job summary

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a Front Office Manager to lead guest services and front desk operations within a luxury, on-site setting. You will guide a team to deliver exceptional experiences, maintain high standards, and collaborate with hotel leadership.

The ideal candidate brings a strong background in premium service, experience in handling VIP arrivals, and a proven ability to motivate staff while managing complex guest interactions.

Qualifications

• Strong background in customer service, premium or luxury preferred.
• Ability to de-escalate high-pressure guest complaints, manage VIP arrivals, and drive Brand Standard Audit compliance.
• Motivating teams to elevate guest experience.
• Open availability, with an emphasis on evenings.
• Marriott FSPMS knowledge preferred.

Skills

Guest service excellence

Luxury hospitality

De-escalation skills

Team motivation

Evening availability

Marriott FSPMS knowledge

Job description

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a Front Office Manager to lead guest services and front desk operations within a luxury, on-site setting. You will guide a team to deliver exceptional experiences, maintain high standards, and collaborate with hotel leadership.

The ideal candidate brings a strong background in premium service, experience in handling VIP arrivals, and a proven ability to motivate staff while managing complex guest interactions.