Front Office Manager | Hotel & Convention Center

PCH Hotels And Resorts, Inc.; Montgomery (AL); On-site; USD 65,000 - 92,000; Full time

Job summary

Renaissance Montgomery Hotel & Spa at the Convention Center is seeking a Front Office Manager to lead guest services and front desk operations within a luxury, on-site setting. You will guide a team to deliver exceptional experiences, maintain high standards, and collaborate with hotel leadership.

The ideal candidate brings a strong background in premium service, experience in handling VIP arrivals, and a proven ability to motivate staff while managing complex guest interactions.

Qualifications

• Strong background in customer service, premium or luxury preferred.
• Ability to de-escalate high-pressure guest complaints, manage VIP arrivals, and drive Brand Standard Audit compliance.
• Motivating teams to elevate guest experience.
• Open availability, with an emphasis on evenings.
• Marriott FSPMS knowledge preferred.

Skills

Guest service excellence

Luxury hospitality

De-escalation skills

Team motivation

Evening availability

Marriott FSPMS knowledge

Job description

Job Category: Front Office

Requisition Number: FRONT019395

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Montgomery
Montgomery, AL 36104, USA

Description

Front Office Manager

Renaissance Montgomery Hotel & Spa at the Convention Center

We’re seeking a guest-focused professional to join our team as a Front Office Manager. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you!

What You Will Bring to the Table:

• Strong background in customer service, premium or luxury preferred
• Ability to de-escalate high-pressure guest complaints, manage VIP arrivals, and consistently drive Brand Standard Audit compliance.
• Demonstrated experience in motivating teams to elevate guest experience
• Open availability, with an emphasis on evenings
• Marriott FSPMS knowledge preferred

Why Join US?

• Join a Market-Leading Property – Represent the largest and most active hotel in the region, with unmatched convention and event capabilities
• Culture That Matters – Join a company grounded in core values, where trust, relationships, and people come first
• Collaborative Support – Partner with experienced leaders in Sales, Marketing, and Operations across PCH Hotels & Resorts
• Career Growth – Be part of a portfolio of award-winning hotels with opportunities to grow your career
• Competitive Rewards – Comprehensive compensation and benefits, including medical, dental, vision, 401(k), PTO, and travel perks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.