Front Office Manager - Luxury Guest Services

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Treasure Island Hotel & Casino is seeking a Front Desk Manager to oversee daily operations of check in/out processes and ensure a high level of customer service. The ideal candidate will have previous front desk experience and the ability to manage a team efficiently.

This role requires excellent communication skills, problem-solving abilities, and a professional demeanor. Applicants should also be able to multi-task in a fast-paced environment.

Qualifications

• Previous front desk experience required.
• 2 years of front desk management experience preferred.
• Professional appearance and demeanor required.

Responsibilities

• Ensure daily operations of check in/out process run efficiently.
• Manage up to 30 front desk employees in a shift.
• Mentor, coach, and guide employees on teamwork.

Skills

Excellent customer service skills

Problem-solving ability

Good verbal communication

Ability to multi-task

Tools

Lodging Management System (LMS+)

Job description

Treasure Island Hotel & Casino is seeking a Front Desk Manager to oversee daily operations of check in/out processes and ensure a high level of customer service. The ideal candidate will have previous front desk experience and the ability to manage a team efficiently.

This role requires excellent communication skills, problem-solving abilities, and a professional demeanor. Applicants should also be able to multi-task in a fast-paced environment.