Front Desk Guest Services Agent (Bilingual)

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Treasure Island Hotel & Casino in Nevada, Iowa, seeks enthusiastic individuals for front desk roles to welcome and assist guests with AAA 4 Diamond service. Responsibilities include checking guests in/out, managing accounts, and answering inquiries about services and amenities.

The ideal candidates should have 1-2 years of front desk and customer service experience and possess excellent customer service skills. Bilingual candidates are preferred, and knowledge of Lodging Management Systems is a plus.

Qualifications

• Bilingual (Spanish) preferred.
• Excellent customer service skills required.
• 1-2 years' front desk experience preferred.

Responsibilities

• Welcome guests to the property and provide AAA 4 Diamond service.
• Check guests in and out of the hotel.
• Answer multi-line phone system for guests and provide assistance as necessary.

Skills

Customer service skills

Bilingual (Spanish)

Cash handling

Education

High school diploma or GED

Tools

Lodging Management System (LMS)

Basic office equipment

Job description

Treasure Island Hotel & Casino in Nevada, Iowa, seeks enthusiastic individuals for front desk roles to welcome and assist guests with AAA 4 Diamond service. Responsibilities include checking guests in/out, managing accounts, and answering inquiries about services and amenities.

The ideal candidates should have 1-2 years of front desk and customer service experience and possess excellent customer service skills. Bilingual candidates are preferred, and knowledge of Lodging Management Systems is a plus.