Front of House Guest Experience Specialist

Treasure Island Hotel and Casino; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Treasure Island Hotel and Casino in Welch, MN is seeking a front-of-house team member to support guest services and restaurant operations. You will greet guests, seat them, manage reservations, and assist with maintaining a high standard of service across dining venues.

The role requires 1 year of guest service experience and the ability to work in a fast-paced environment, with emphasis on professionalism, clear communication, and adherence to dress code and hygiene policies.

Qualifications

• 1-year guest service experience preferably in a fast-paced fine-dining restaurant
• Must be 18 years of age or older to serve alcohol
• Knowledgeable about Treasure Island Steakhouse and property amenities
• Ability to work fast and efficiently
• Able to interact with guests, coworkers and management in a professional and courteous manner
• Flexible with shifts, weekends and holidays

Responsibilities

• Greet and seat guests, ask for guest feedback and offer an appropriate departure comment
• Clear, bus and set tables and fill water glasses
• Stock and refill supplies
• Cover breaks for other front-of-house staff
• Empty trash containers and return empty racks to dish room
• Answer phones and take reservations and to go orders
• Be knowledgeable about Treasure Island Steakhouse and other property amenities
• Update management on business flow
• Operate point-of-sales system and accurately handle cash and cash equivalents

Skills

Guest service

Attention to detail

Organization

Communication

Professionalism

Fast-paced adaptability

Dress code adherence

Personal hygiene

Interpersonal skills

Clear speaking

Job description

Treasure Island Hotel and Casino in Welch, MN is seeking a front-of-house team member to support guest services and restaurant operations. You will greet guests, seat them, manage reservations, and assist with maintaining a high standard of service across dining venues.

The role requires 1 year of guest service experience and the ability to work in a fast-paced environment, with emphasis on professionalism, clear communication, and adherence to dress code and hygiene policies.