Front Office Supervisor: VIP Guest Experience Leader

Treasure Island Hotel and Casino; Northern (KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Treasure Island Resort & Casino in Welch, MN is seeking a Hotel Supervisor to assist management in overseeing staff and ensuring peak operating efficiency. You will deliver high levels of guest service in line with department standards and help manage daily hotel operations.

The role requires supervisory experience and a strong focus on guest satisfaction, with responsibilities across staffing, communications, and systems support. A resume is required for this position.

Qualifications

• 2 years supervisory experience preferred in a mid-sized, full-service hotel.
• Strong guest service orientation and ability to manage guest expectations.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews.
• Direct daily work activities and inspect completed work for conformance to standards.
• Run reports and credit checks, ensure accuracy and follow up.
• Communicate with hotel management and other departments to resolve guest complaints.
• Maintain and troubleshoot hotel computer systems.

Skills

Supervisory experience

Guest service

Communication skills

Education

High School Diploma/GED

Job description

Treasure Island Resort & Casino in Welch, MN is seeking a Hotel Supervisor to assist management in overseeing staff and ensuring peak operating efficiency. You will deliver high levels of guest service in line with department standards and help manage daily hotel operations.

The role requires supervisory experience and a strong focus on guest satisfaction, with responsibilities across staffing, communications, and systems support. A resume is required for this position.