Self-Service Operations & Guest Experience Manager

Treasure Island Hotel & Casino

Nevada (IA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Treasure Island Hotel & Casino is seeking an experienced manager for a high-volume, self-serve/grab-and-go restaurant.

Responsibilities include staffing, training, cost analysis, and staff development, with a focus on guest satisfaction and policy adherence. Strong English communication and computer skills are required; marketing experience and menu knowledge testing are a plus. This on-site role reports to the Food & Beverage leadership.

Qualifications

Minimum 5-years’ experience managing a high-volume self-serve/grab-and-go restaurant.
Proficient English communication, both written and spoken.
Basic computer skills including Word, Excel, Outlook and Access.
Minimum 2-years of creative, proven marketing experience; portfolio may be requested.
Mandatory testing on restaurant menu knowledge will be provided.

Responsibilities

Monitor service levels in the department and adjust staffing levels as needed.
Ensure adequate staffing levels are maintained.
Maintain guest satisfaction by interacting and meeting guest expectations.
Supervise and mentor staff, including hiring, scheduling and coaching.
Train employees on service steps and standards; lead pre-shift and training meetings.
Prepare daily reports, financial analyses, and department documentation.
Create weekly schedules and run shifts to cover days off; manage payroll/Kronos.