Front Office Leader — Guest Experience & Operations

PM Hotel Group; Irving (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Sign-on Bonus

Hotel discounts

F&B discounts

Job summary

PM Hotel Group in Irving, TX seeks an experienced Front Office Manager to lead the front desk team and ensure flawless guest service. You will set the tone for hospitality, coach staff, oversee check-in/out, and coordinate with other departments to deliver memorable stays.

You should have at least two years in hotel leadership plus experience coaching and mentoring teams. Flexible schedules including nights and weekends are required; a competitive compensation package with benefits and a $500

Qualifications

• Minimum two years in hotel leadership (Manager+).
• Experience coaching and mentoring teams.
• Strong guest-service orientation and communication skills.

Responsibilities

• Oversee day-to-day front desk operations and related functions.
• Provide business expertise to improve guest services and efficiency.
• Oversee guest registration and check-out processes.
• Train, coach, and schedule Front Office staff.
• Manage night audit, group billing, and supplies; coordinate across departments.
• Act as liaison between General Manager and staff.

Skills

Leadership

People skills

Coaching & mentoring

Front desk operations

Job description

PM Hotel Group in Irving, TX seeks an experienced Front Office Manager to lead the front desk team and ensure flawless guest service. You will set the tone for hospitality, coach staff, oversee check-in/out, and coordinate with other departments to deliver memorable stays.

You should have at least two years in hotel leadership plus experience coaching and mentoring teams. Flexible schedules including nights and weekends are required; a competitive compensation package with benefits and a $500