Front Office Leader: Guest Experience & Profitability

InterContinental Hotels Group; Torch of Friendship (FL); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Worldwide hotel discounts

Job summary

InterContinental Hotels Group is seeking an Assistant Front Office Manager for the Miami location. The successful candidate will manage Front Office operations, oversee staff, and ensure exceptional guest service. Qualifications include a Bachelor’s degree in Hotel Management or Business Administration and two years of supervisory experience. The role offers a competitive hourly rate of $24.00 along with various benefits including medical, dental, and 401(k) match.

Qualifications

• Two years of front-office/guest-services experience, including supervisory experience.
• Fluency in English; additional languages preferred.

Responsibilities

• Assist in managing day-to-day operations of the Front Office.
• Oversee scheduling of Front Office staff.
• Deliver prompt, professional attention to guests.
• Monitor labor costs and expenses.

Skills

Strong communication skills

Problem-solving abilities

Organizational skills

Budgeting and financial analysis

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

InterContinental Hotels Group is seeking an Assistant Front Office Manager for the Miami location. The successful candidate will manage Front Office operations, oversee staff, and ensure exceptional guest service. Qualifications include a Bachelor’s degree in Hotel Management or Business Administration and two years of supervisory experience. The role offers a competitive hourly rate of $24.00 along with various benefits including medical, dental, and 401(k) match.