Front Office Manager - Lead Front Desk & Guest Experience

Ontario Trillium Foundation; Pittsfield (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Room discounts

401k matching

Job summary

Hotel on North in Pittsfield, MA is seeking a Front Office Manager to lead the front desk and guest services, oversee daily operations, and coordinate with Sales for group bookings.

You will perform shift coverage, welcome VIPs, resolve complaints, manage room inventory, and mentor staff to deliver outstanding guest experiences. This full-time role offers weekly pay, health and dental insurance, room discounts, and a 401k match.

Qualifications

• Previous hotel management experience.
• A positive, can-do attitude.
• Strong communication and interpersonal abilities.
• Attention to detail and accuracy.
• Ability to multitask and prioritize tasks in a busy environment.
• Hotel computer system literacy.
• Ability to remain calm and professional under pressure.
• Must have open availability to work a varied schedule, including mornings, nights, overnights, weekends, and holidays.

Responsibilities

• Hands-on shift coverage by regularly working the desk during peak check-in and check-out times.
• Being the person who covers open shifts.
• Delivering personalized service by welcoming VIPs, frequent corporate travelers, and leisure guests.
• Service recovery by actively resolving guest complaints with empathy and autonomy.
• Manage room inventory.
• Handle all aspects of group bookings in coordination with our Sales department.
• Fostering exceptional team performance in an environment where the staff is empowered to make things right for our guests.
• Coordinate with other departments to ensure smooth daily hotel operations.

Job description

Hotel on North in Pittsfield, MA is seeking a Front Office Manager to lead the front desk and guest services, oversee daily operations, and coordinate with Sales for group bookings.

You will perform shift coverage, welcome VIPs, resolve complaints, manage room inventory, and mentor staff to deliver outstanding guest experiences. This full-time role offers weekly pay, health and dental insurance, room discounts, and a 401k match.