Guest Experience & Front Desk Leader

North-Conway-Grand-Hotel; North Conway (SC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary match

Paid holidays

Job summary

The North Conway Grand Hotel is seeking a Guest Service Manager to oversee the front desk operations, drive profitability, and maintain high guest satisfaction. You will provide training, support, and resources to front desk staff, ensuring smooth check-in/out and effective problem resolution.

Strong leadership and communication skills are essential for success in a guest-focused environment. Olympia Hospitality supports a family-friendly, health-conscious culture with comprehensive benefits and

Qualifications

• 2+ years’ guest services experience required; supervisory experience preferred.
• Associates degree or equivalent work experience required.
• Bilingual in Spanish is a plus.

Responsibilities

• Oversee the front desk operation to ensure smooth check-in/out and high guest satisfaction.
• Provide training, support and resources to front desk staff and drive profitability.

Skills

Leadership

Customer Service

People Skills

Communication Skills

Problem-Solving

Judgment

Organizational Skills

Aptitude

Composure

Attention to Detail

Computer Skills

Training

Education

Associates degree or equivalent

Job description

The North Conway Grand Hotel is seeking a Guest Service Manager to oversee the front desk operations, drive profitability, and maintain high guest satisfaction. You will provide training, support, and resources to front desk staff, ensuring smooth check-in/out and effective problem resolution.

Strong leadership and communication skills are essential for success in a guest-focused environment. Olympia Hospitality supports a family-friendly, health-conscious culture with comprehensive benefits and