Assistant Front Office Manager: Luxury Hotel Ops Lead

Boston Harbor Hotel; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Boston Harbor Hotel in Boston is seeking an Assistant Front Office Manager to lead daily Front Office operations, ensuring courteous, professional service and maximizing occupancy profitability. This role emphasizes leadership, guest satisfaction, and collaboration with Reservations and Sales to achieve revenue targets.

The position requires strong organizational and supervisory skills, proficiency in Front Office systems such as Opera and Delphi, and willingness to work evenings, weekends, and

Qualifications

• Bachelor's degree required in Hospitality, Business Administration or related field.
• Minimum Front Office or Reservations experience in a luxury hotel with leadership exposure.
• Strong communication and supervisory skills are essential.

Responsibilities

• Direct quick and effective resolution of room rate, room assignment and guest-satisfaction requests.
• Hire, counsel, discipline and schedule Front Office personnel as necessary.
• Provide orientation and training to insure top service at all times.
• Coordinate reservation functions with the Reservations Manager.
• Collaborate with Sales to maximize room sales and meet revenue goals.
• Ensure Front Office service procedures and promotions are implemented.
• Maintain records and reports and oversee Front Office inventories.
• Ensure night, weekend, and holiday coverage as needed.

Skills

Strong organizational skills

Analytical skills

Team player

Customer service

English communication

Education

Bachelor’s degree in Hospitality/Business Administration

Tools

Microsoft Office

Opera

Delphi

Job description

Boston Harbor Hotel in Boston is seeking an Assistant Front Office Manager to lead daily Front Office operations, ensuring courteous, professional service and maximizing occupancy profitability. This role emphasizes leadership, guest satisfaction, and collaboration with Reservations and Sales to achieve revenue targets.

The position requires strong organizational and supervisory skills, proficiency in Front Office systems such as Opera and Delphi, and willingness to work evenings, weekends, and