Front Office Leader: Elevate Guest Experience & Revenue

Hilton; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Manager in New York to lead daily front office operations and deliver memorable guest experiences. You will supervise guest services, check-ins, and room inventory while guiding the team to uphold Hilton's standards.

The role emphasizes revenue through up-selling and continuous staff development in a fast-paced, guest-centric environment. With Hilton's renowned culture and focus on wellbeing, you will drive service excellence, mentor team members, and ensure

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Manage daily front office operations: oversee guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Implement revenue initiatives: promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Inspire and develop the team: supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Job description

Hilton is seeking a Front Office Manager in New York to lead daily front office operations and deliver memorable guest experiences. You will supervise guest services, check-ins, and room inventory while guiding the team to uphold Hilton's standards.

The role emphasizes revenue through up-selling and continuous staff development in a fast-paced, guest-centric environment. With Hilton's renowned culture and focus on wellbeing, you will drive service excellence, mentor team members, and ensure