Front Office Manager: Guest Experience & Team Leadership

PEG Companies, Inc.; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

PEG Companies, Inc. seeks a Front Office Manager to oversee daily front desk tasks in Irving, TX.

You will train front office associates on hotel policy, brand standards, and the property management system, while observing guest interactions and analyzing feedback to coach staff. You will ensure clear communication across departments, maintain group information, manage the front office budget, and lead daily/weekly meetings.

Qualifications

• Demonstrated ability to manage front office operations and staff.
• Experience training front desk or night audit staff on hotel policy and procedures.
• Strong guest-service mindset with attention to brand standards and safety.

Responsibilities

• Schedules and supervises workload during shifts of front office associates.
• Trains new employees and provides coaching on performance.
• Maintains positive relationships and communicates with all departments.
• Collaborates with housekeeping to maintain accurate room status.
• Resolves guest concerns quickly and courteously.
• Updates group information and relays requirements to departments.
• Works within the front office budget.
• Leads regular front office team meetings.
• Prepares and reviews daily front desk reporting and actions.
• Ensures compliance with company policies and brand standards.
• Operates Front Office systems and reports.
• Ensures staff are attentive, friendly and courteous.
• Acts as Manager on Duty and supports other departments as needed.
• May assist in selection and scheduling for front office team.

Skills

Front desk management

Team training

Guest service

Budget management

Communication

Job description

PEG Companies, Inc. seeks a Front Office Manager to oversee daily front desk tasks in Irving, TX.

You will train front office associates on hotel policy, brand standards, and the property management system, while observing guest interactions and analyzing feedback to coach staff. You will ensure clear communication across departments, maintain group information, manage the front office budget, and lead daily/weekly meetings.