Lead Front Office Manager — Elevate Guest Experience & Team

Atrium Hospitality; Grapevine, Northern (TX, KY); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) plan

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality in Grapevine, TX is seeking an experienced Front Office Manager to lead the front desk team and ensure impeccable guest experiences. You will supervise staff, manage operations, and act as Manager on Duty to maintain smooth service.

The role emphasizes collaboration across departments, controlling costs, and driving guest loyalty while upholding brand standards. This position offers a stable full-time schedule in a busy hotel environment.

Qualifications

• 2+ years of front desk experience
• 2+ years of supervisory experience
• High school diploma or equivalent
• Proficient in Microsoft Office
• Flexible schedule and physical ability to lift/move

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

MS Office

Flexible schedule

Physical ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Atrium Hospitality in Grapevine, TX is seeking an experienced Front Office Manager to lead the front desk team and ensure impeccable guest experiences. You will supervise staff, manage operations, and act as Manager on Duty to maintain smooth service.

The role emphasizes collaboration across departments, controlling costs, and driving guest loyalty while upholding brand standards. This position offers a stable full-time schedule in a busy hotel environment.