Front Office Operations & Guest Experience Manager

Courtyard/Residence Inn, Las Colinas; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Courtyard/Residence Inn, Las Colinas in Irving, TX is seeking a Front Office Manager to oversee daily front desk operations, train associates on hotel policy, PMS, and brand standards, and ensure accurate communication for groups and guest needs.

You will lead scheduling, coaching, budget adherence, front desk reporting, and act as Manager on Duty, with occasional cross-training in other hotel areas.

Responsibilities

• Schedules and supervises workload during shifts of front office associates.
• Trains new employees and provides coaching on job performance.
• Maintains positive working relationships and communicates with all departments.
• Collaborates with housekeeping to ensure accurate room status information.
• Resolve guest concerns quickly, efficiently, and courteously.
• Updates group information and communicates group requirements.
• Operates the Front Office computer system including reporting and configuration changes.
• Acts as Manager on Duty and supports other departments as needed.
• May assist in selection and weekly scheduling for front office staff.

Job description

Courtyard/Residence Inn, Las Colinas in Irving, TX is seeking a Front Office Manager to oversee daily front desk operations, train associates on hotel policy, PMS, and brand standards, and ensure accurate communication for groups and guest needs.

You will lead scheduling, coaching, budget adherence, front desk reporting, and act as Manager on Duty, with occasional cross-training in other hotel areas.