Front Office Manager |Sheraton DFW Airport | Irving, TX

PM Hotel Group; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Sheraton DFW Airport in Irving, TX is seeking a Front Office Manager to lead the front desk team, ensuring smooth, guest‑focused operations.

You will blend business acumen with hospitality leadership to elevate service and drive guest satisfaction, while coaching and mentoring staff to achieve high standards. Flexibility for varying schedules, including nights, weekends and holidays, is required but rewarded with competitive pay and benefits.

Qualifications

• Two years in hotels and two years in hotel leadership (Manager+) required.
• Strong people skills with coaching/mentoring/teambuilding.
• Experience leading front desk operations is a plus.

Responsibilities

• Overseeing day-to-day front desk operations and related functions.
• Providing business expertise to identify and drive guest services improvements.
• Overseeing and assisting in guest registration and check-out.
• Managing, training, and scheduling Front Office staff.
• Carrying out activities for smooth Front Office operation (night audit, group billing, forecasts, supplies, cross-department communication).
• Acting as a liaison between General Manager and staff.

Job description

Front Office Manager | Sheraton DFW Airport | Irving, TX

Job Category: Front Desk

Requisition Number: FRONT019309

Locations

Sheraton DFW Airport Hotel, Irving, TX 75063, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff.
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff.

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people‑person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything‑but‑standard growing hotel company.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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