Front Office Leader: Guest Experience & Team Growth

Crestview Management, LLC; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company-paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Vision Insurance

Critical Illness Insurance

Accidental Insurance

401(k) and company match

Paid Time Off

Free hotel rooms

Hotel discounts

Job summary

Marriott Dallas Las Colinas is seeking a Front Office Manager to lead the daily Front Office operations from arrival through departure. You will coach staff, enforce service standards, and collaborate across departments to support guest satisfaction and revenue goals.

The ideal candidate has hands‑on hospitality leadership experience, strong decision‑making, and the ability to drive accountability and guest satisfaction at a full-service hotel.

Qualifications

• Previous Front Office or hotel management experience.
• Supervisory or management experience in a full-service hotel preferred.
• Strong knowledge of Front Desk and hotel operations.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with Marriott systems and hotel property-management systems preferred.

Responsibilities

• Oversee daily Front Desk operations and ensure shift-to-shift communication.
• Manage front desk procedures, service standards, and policies.
• Coach and develop Front Office staff and lead hiring/training.
• Ensure compliance with safety procedures and brand standards.

Job description

Marriott Dallas Las Colinas is seeking a Front Office Manager to lead the daily Front Office operations from arrival through departure. You will coach staff, enforce service standards, and collaborate across departments to support guest satisfaction and revenue goals.

The ideal candidate has hands‑on hospitality leadership experience, strong decision‑making, and the ability to drive accountability and guest satisfaction at a full-service hotel.