Front Office Leader & Guest Experience

PEG Company; Anchorage (AK); On-site; USD 52,000 - 74,000; Full time

Job summary

PEG Company in Anchorage, Alaska is seeking a Front Office Manager to oversee daily front desk operations, train staff on hotel policy, and ensure effective communication across departments. The role emphasizes guest satisfaction, team engagement, and adherence to brand standards.

You will lead front desk, night audit, and valet teams, monitor performance, manage schedules, and support a positive, loss- and safety-conscious work environment while coordinating with housekeeping and engineering as

Qualifications

• Oversee daily front desk operations and train front office associates on policy and procedure.
• Monitor guest feedback and coach staff to improve service quality.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Responsibilities

• Schedule and supervise workload for front office shifts.
• Train new employees and provide coaching as needed.
• Maintain positive working relationships with other departments.

Skills

Front desk management

Team leadership

Training & development

Customer service

Budgeting

Tools

Opera PMS

Hotel software

Job description

PEG Company in Anchorage, Alaska is seeking a Front Office Manager to oversee daily front desk operations, train staff on hotel policy, and ensure effective communication across departments. The role emphasizes guest satisfaction, team engagement, and adherence to brand standards.

You will lead front desk, night audit, and valet teams, monitor performance, manage schedules, and support a positive, loss- and safety-conscious work environment while coordinating with housekeeping and engineering as