Front Office Manager — Guest Experience & Team Growth

Hilton Anchorage; Anchorage (AK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Hilton Discount Benefits

Job summary

Hilton Anchorage is seeking an experienced Front Office Manager to lead the daily operations of the Front Office and drive exceptional guest experiences. You will oversee Front Desk, Guest Services, PBX, Bell Services, and Rooms Coordination while developing a high-performing team.

The ideal candidate brings 3–5 years in hotel Front Office with strong leadership and guest service skills, and a track record of achieving service excellence in a fast-paced environment.

Qualifications

• Minimum 3–5 years of hotel Front Office experience.
• Strong leadership and team development skills.
• Excellent guest service and conflict resolution abilities.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Lead daily operations of the Front Office including Front Desk, Bell Services, PBX, and Guest Services.
• Ensure exceptional guest service throughout arrival, stay, and departure.
• Recruit, train, coach, and develop Front Office team members.
• Create schedules and manage labor to meet goals.
• Resolve guest concerns and service recovery professionally.

Skills

Leadership

Guest service

Conflict resolution

Time management

Communication

Microsoft Office

Tools

OnQ PMS

PEP PMS

Job description

Hilton Anchorage is seeking an experienced Front Office Manager to lead the daily operations of the Front Office and drive exceptional guest experiences. You will oversee Front Desk, Guest Services, PBX, Bell Services, and Rooms Coordination while developing a high-performing team.

The ideal candidate brings 3–5 years in hotel Front Office with strong leadership and guest service skills, and a track record of achieving service excellence in a fast-paced environment.