Front Office Experience Leader

Mr C. Hotels; Anchorage (AK); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Sheraton Anchorage Hotel & Spa is seeking a Front Office Supervisor to lead staffing, train and schedule front desk teams, and ensure superb guest experiences in downtown Anchorage. You will manage daily MICROS transactions and coordinate with housekeeping and engineering to fulfill guest requests.

Applicants should be able to work nights, weekends, and holidays, and communicate effectively with guests and staff in a fast-paced hotel environment.

Qualifikationen

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.

Aufgaben

• Lead and schedule front desk staff and guest services.
• Maintain MICROS system operations and daily transactions.
• Coordinate with housekeeping and engineering for guest requests.
• Greet guests and check them in/out professionally.

Kenntnisse

Calm under pressure

Strong work ethic

Team player

Communication skills

Guest service excellence

Scheduling & staffing

Tools

MICROS system

Jobbeschreibung

Sheraton Anchorage Hotel & Spa is seeking a Front Office Supervisor to lead staffing, train and schedule front desk teams, and ensure superb guest experiences in downtown Anchorage. You will manage daily MICROS transactions and coordinate with housekeeping and engineering to fulfill guest requests.

Applicants should be able to work nights, weekends, and holidays, and communicate effectively with guests and staff in a fast-paced hotel environment.