Front Office Manager

Hilton Anchorage; Anchorage (AK); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Hilton Discount Benefits

Résumé du poste

Hilton Anchorage is seeking an experienced Front Office Manager to lead the daily operations of the Front Office and drive exceptional guest experiences. You will oversee Front Desk, Guest Services, PBX, Bell Services, and Rooms Coordination while developing a high-performing team.

The ideal candidate brings 3–5 years in hotel Front Office with strong leadership and guest service skills, and a track record of achieving service excellence in a fast-paced environment.

Qualifications

• Minimum 3–5 years of hotel Front Office experience.
• Strong leadership and team development skills.
• Excellent guest service and conflict resolution abilities.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.

Responsabilités

• Lead daily operations of the Front Office including Front Desk, Bell Services, PBX, and Guest Services.
• Ensure exceptional guest service throughout arrival, stay, and departure.
• Recruit, train, coach, and develop Front Office team members.
• Create schedules and manage labor to meet goals.
• Resolve guest concerns and service recovery professionally.

Connaissances

Leadership

Guest service

Conflict resolution

Time management

Communication

Microsoft Office

Outils

OnQ PMS

PEP PMS

Description du poste

Hilton Anchorage is seeking an experienced and service-oriented Front Office Manager to lead the daily operations of our Front Office. The ideal candidate is a strong leader who thrives in a fast-paced, high-volume environment and is passionate about delivering exceptional guest experiences while developing a high-performing team.

The Front Office Manager oversees Front Desk, Guest Services, PBX, Bell Services, and Rooms Coordination, ensuring efficient operations, guest satisfaction, and compliance with Hilton brand standards.

Responsibilities:

• Lead the daily operations of the Front Office, including Front Desk, Bell Services, PBX, and Guest Services.
• Ensure exceptional guest service throughout the arrival, stay, and departure experience.
• Recruit, train, coach, and develop Front Office team members.
• Create schedules and manage labor to meet operational and financial goals.
• Resolve guest concerns and service recovery situations professionally and promptly.
• Monitor room inventory, occupancy, room assignments, and daily arrivals/departures.
• Coordinate closely with Housekeeping, Engineering, Sales, Security, and Food & Beverage to ensure seamless hotel operations.
• Manage VIP arrivals, airline crew accommodations, group arrivals, and special requests.
• Ensure compliance with Hilton brand standards, safety procedures, and company policies.
• Monitor departmental performance through guest satisfaction scores, service metrics, productivity, and quality assurance standards.
• Conduct daily pre-shift meetings and communicate operational priorities.
• Review reports including occupancy forecasts, revenue reports, arrivals, departures, and guest feedback.
• Support revenue optimization through room inventory management and upselling initiatives.
• Assist with budgeting, payroll, forecasting, and departmental expense control.
• Maintain a safe, positive, and professional work environment.

Qualifications:

• Minimum 3–5 years of hotel Front Office experience.
• Previous supervisory or management experience preferred.
• Experience with Hilton systems (OnQ, PEP, or equivalent PMS) preferred.
• Strong leadership, coaching, and team development skills.
• Excellent guest service and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to work in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Flexible schedule, including evenings, weekends, and holidays.

Job Type:

Full-time

Schedule:

8- 10-hour shift/ Flexible hours

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off Vision insurance
• Hilton Discount Benefits.

Work Location:

In person