Front Desk Agent *Hilton Anchorage*

Crestview Management, LLC; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management company in Anchorage is seeking a friendly and detail-oriented Front Desk Agent to join their team during renovations. The role requires handling guest interactions with warmth and efficiency, ensuring a smooth check-in and check-out process. Responsibilities include managing reservations, providing updates on renovations, addressing guest concerns, and ensuring safety protocols are followed. Ideal candidates have hotel front desk experience and strong communication skills.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
• Provide clear, professional updates regarding the ongoing renovations.
• Address guest concerns promptly and professionally.

Skills

Hotel front desk experience

Customer service skills

Problem-solving

Communication

Adaptability

Tools

Hotel property management systems (PMS)

Job description

We are seeking a friendly, detail‑oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check‑in and check‑out process.

Key Responsibilities

• Guest Services & Check‑In/Check‑Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
• Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
• Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
• Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
• Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
• Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
• Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.

Qualifications & Skills

• Previous hotel front desk or customer service experience preferred.
• Ability to work in a fast‑paced environment and handle unexpected challenges with professionalism.
• Strong communication and problem‑solving skills.
• Familiarity with hotel property management systems (PMS) is a plus.
• Flexible schedule, including weekends and holidays.
• Ability to stand for extended periods and multitask efficiently.