Front Office Manager: Guest Experience & Team Builder

remingtonhotelscareers; BLOOMINGTON (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

Hilton Minneapolis Airport is seeking a Front Desk Supervisor to deliver exceptional guest service, oversee check-in/out and respond quickly to guest needs while maintaining a welcoming atmosphere.

You will coordinate front desk staffing, train and schedule agents, resolve complaints, and operate the MICROS system to support smooth hotel operations. This full-time role offers competitive benefits including health insurance, 401k, and PTO, with occasional schedule flexibility.

Qualifications

• Strong guest-relations mindset and service orientation.
• Ability to work with teams and support colleagues.
• Proactive problem solving and independent judgment.
• Flexible to varying schedules when needed.

Responsibilities

• Anticipate guest needs, greet guests, check-in/out promptly and professionally.
• Ensure staffing levels; interview, hire, train and schedule front desk staff.
• Resolve guest complaints with investigation and creative solutions.
• Operate MICROS system for daily transactions and front office tasks.

Skills

Guest relations

Team player

Initiative

Time management

Tools

MICROS

Job description

Hilton Minneapolis Airport is seeking a Front Desk Supervisor to deliver exceptional guest service, oversee check-in/out and respond quickly to guest needs while maintaining a welcoming atmosphere.

You will coordinate front desk staffing, train and schedule agents, resolve complaints, and operate the MICROS system to support smooth hotel operations. This full-time role offers competitive benefits including health insurance, 401k, and PTO, with occasional schedule flexibility.