Front Office Supervisor PM/FT - Hilton Minneapolis Airport

remingtonhotelscareers; BLOOMINGTON (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k

Paid Time Off

Job summary

Hilton Minneapolis Wairport in Bloomington, MN is seeking a Front Office Associate to help with staffing, interviewing, hiring, supervising, training and scheduling front desk personnel.

You will manage the MICROS system, review discrepancy reports, and coordinate with Housekeeping and Engineering to handle guest requests and maintenance needs. The role requires friendly, professional check-in/out and guest assistance, with potential weekend shifts.

Qualifications

• Front desk staff must greet guests, check them in/out, and assist with requests.
• Ability to stay calm with demanding guests and high occupancy.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk staff.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering regarding guest rooms, requests and maintenance needs; process guest requests to appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Customer service

Calm under pressure

Team player

Flexibility

Weekend availability

Tools

MICROS system

Job description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Salary range for this position starts at (based on experience): $18.00-21.50/hr.

• group health insurance including, Medical, Dental, Vision and life insurance
• Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual

Full Time Associates at the Hilton Minneapolis Wairport are eligible for group health insurance including, Medical, Dental, Vision and life insurance. The Hilton Minneapolis Airport reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work weeekends