Front Office Manager/Hilton Minneapolis Airport

remingtonhotelscareers; BLOOMINGTON (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

Hilton Minneapolis Airport is seeking a Front Desk Supervisor to deliver exceptional guest service, oversee check-in/out and respond quickly to guest needs while maintaining a welcoming atmosphere.

You will coordinate front desk staffing, train and schedule agents, resolve complaints, and operate the MICROS system to support smooth hotel operations. This full-time role offers competitive benefits including health insurance, 401k, and PTO, with occasional schedule flexibility.

Qualifications

• Strong guest-relations mindset and service orientation.
• Ability to work with teams and support colleagues.
• Proactive problem solving and independent judgment.
• Flexible to varying schedules when needed.

Responsibilities

• Anticipate guest needs, greet guests, check-in/out promptly and professionally.
• Ensure staffing levels; interview, hire, train and schedule front desk staff.
• Resolve guest complaints with investigation and creative solutions.
• Operate MICROS system for daily transactions and front office tasks.

Skills

Guest relations

Team player

Initiative

Time management

Tools

MICROS

Job description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Salary range for this position starts at (based on experience): $65,000- $75,000. Full Time Associates at the Hilton Minneapolis Airport are eligible for group health insurance including, Medical, Dental, Vision and life insurance. Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual. The Hilton Minneapolis Airport reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!