Front Office Manager/Hilton Minneapolis Airport

Remington Hospitality; BLOOMINGTON (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental Maternity Leave

401k

Paid Time Off Accrual

Job summary

A leading hospitality company in Bloomington, Minnesota is seeking a Front Office Manager to oversee guest interactions and front desk operations. The role requires managing staff, ensuring guest satisfaction, and handling daily transactions with the MICROS system. The salary range for this position starts at $65,000, with full-time associates eligible for comprehensive health benefits and other perks. Candidates with strong guest service skills are encouraged to apply.

Responsibilities

• Anticipate guest needs and maintain positive relations.
• Ensure proper staffing levels and manage training of front office associates.
• Resolve guest complaints and ensure satisfaction.
• Operate the MICROS system for daily transactions.

Job description

What You Will Be Doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Salary range for this position starts at $65,000- $75,000. Full Time Associates at the Hilton Minneapolis Airport are eligible for group health insurance including, Medical, Dental, Vision and life insurance. Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual. The Hilton Minneapolis Airport reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.