Front Office Supervisor PM/FT - Hilton Minneapolis Airport

Remington Hospitality; BLOOMINGTON (MN); On-site; USD 24,796 - 29,618; Full time

Benefits offered by this job

Group health insurance

401k

Paid Time Off Accrual

Parental Maternity Leave

Job summary

A leading hospitality company is seeking a Front Office Supervisor to ensure efficient front office operations and exceptional guest experiences. Key responsibilities include managing staffing levels, training front desk agents, and operating the MICROS system. The ideal candidate should possess strong communication and customer service skills with experience in the hospitality industry. Benefits include health insurance, paid time off, and a competitive hourly wage based on experience.

Qualifications

• Experience in staff management and training.
• Ability to efficiently operate the MICROS system.
• Exceptional communication and customer service skills.

Responsibilities

• Ensure appropriate staffing levels and manage front office operations.
• Greet and assist guests promptly and professionally.
• Communicate effectively with housekeeping and engineering teams.

Skills

Staff management

Customer service

Communication

MICROS system operation

Job description

What You Will Be Doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Salary range for this position starts at (based on experience): $18.00-21.50/hr. Full Time Associates at the Hilton Minneapolis Wairport are eligible for group health insurance including, Medical, Dental, Vision and life insurance. Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual. The Hilton Minneapolis Airport reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.