Front Office Manager: Guest Experience & Ops Lead

Socket.dev; Corona (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision insurance

401(k) with company contribution

Paid Time Off (PTO)

Paid Sick Leave

On-the-job training and mentorship

Clear advancement pathways

Hotel discounts and associate referral

Job summary

Twenty Four Seven Hotels in Corona is seeking an experienced Front Office Manager to lead the Front Office team at SpringHill Suites. You will ensure brand standards and Owner expectations are met while delivering exceptional guest experiences.

You will manage day-to-day Front Office and Breakfast Operations, scheduling, and assist in controlling costs and CPOR, with a focus on guest satisfaction and revenue opportunities. A strong background in Marriott systems is required.

Qualifications

• Front Office hotel management experience is required.
• Experience with Marriott brands systems is preferred.
• SpringHill Suites experience is preferred.
• Must have exceptional guest service and communication skills.
• Strong computer skills and ability to train staff.

Responsibilities

• Management of day to day Front Office and Breakfast Operations.
• Ability to maintain guest confidence through prompt and courteous communication with guests and associates.
• Execute highest quality of service to guests at all times.
• Complete scheduling for the department(s).
• Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR.
• Monitor labor productivity.
• Participate in property MOD Program as needed.
• Train department in all duties and empowerment needed to reach top performance levels.
• Support the sales efforts of the hotel and in generating revenue opportunities.

Skills

Front Office management

Marriott systems experience

SpringHill Suites experience

Guest service excellence

Leadership and training

Job description

Twenty Four Seven Hotels in Corona is seeking an experienced Front Office Manager to lead the Front Office team at SpringHill Suites. You will ensure brand standards and Owner expectations are met while delivering exceptional guest experiences.

You will manage day-to-day Front Office and Breakfast Operations, scheduling, and assist in controlling costs and CPOR, with a focus on guest satisfaction and revenue opportunities. A strong background in Marriott systems is required.