Guest Experience Front Desk Supervisor

Prospera Management Inc.; Anaheim (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Prospera Management Inc. is seeking a Front Office Supervisor for the dual-branded SpringHill Suites & Fairfield by Marriott in Anaheim. You will lead the front desk team, manage check-ins/outs, and uphold top-tier guest service standards to ensure a memorable stay.

The role requires leadership, strong communication, and a detail-oriented approach, with collaboration across departments to resolve guest needs and maintain smooth operations.

Qualifications

• Minimum 1 year of progressive experience in hotel front desk
• Strong customer-service orientation
• Proven ability to supervise and mentor front desk staff
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Knowledge of front desk procedures, billing, and reservations

Responsibilities

• Supervise front desk operations to ensure efficient guest service
• Train, mentor, and support front desk staff
• Handle guest check-ins and check-outs for a seamless experience
• Address and resolve guest inquiries and complaints promptly
• Coordinate with housekeeping for room readiness and service issues
• Manage cash handling and shift reports
• Provide information on hotel services and local attractions
• Ensure compliance with hotel policies and procedures

Skills

Guest services

Leadership

Communication

Attention to detail

Organizational skills

Team training

Conflict resolution

Job description

Prospera Management Inc. is seeking a Front Office Supervisor for the dual-branded SpringHill Suites & Fairfield by Marriott in Anaheim. You will lead the front desk team, manage check-ins/outs, and uphold top-tier guest service standards to ensure a memorable stay.

The role requires leadership, strong communication, and a detail-oriented approach, with collaboration across departments to resolve guest needs and maintain smooth operations.