FRONT OFFICE MANAGER - ROOMS

Socket.dev; Corona (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision insurance

401(k) with company contribution

Paid Time Off (PTO)

Paid Sick Leave

On-the-job training and mentorship

Clear advancement pathways

Hotel discounts and associate referral

Job summary

Twenty Four Seven Hotels in Corona is seeking an experienced Front Office Manager to lead the Front Office team at SpringHill Suites. You will ensure brand standards and Owner expectations are met while delivering exceptional guest experiences.

You will manage day-to-day Front Office and Breakfast Operations, scheduling, and assist in controlling costs and CPOR, with a focus on guest satisfaction and revenue opportunities. A strong background in Marriott systems is required.

Qualifications

• Front Office hotel management experience is required.
• Experience with Marriott brands systems is preferred.
• SpringHill Suites experience is preferred.
• Must have exceptional guest service and communication skills.
• Strong computer skills and ability to train staff.

Responsibilities

• Management of day to day Front Office and Breakfast Operations.
• Ability to maintain guest confidence through prompt and courteous communication with guests and associates.
• Execute highest quality of service to guests at all times.
• Complete scheduling for the department(s).
• Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR.
• Monitor labor productivity.
• Participate in property MOD Program as needed.
• Train department in all duties and empowerment needed to reach top performance levels.
• Support the sales efforts of the hotel and in generating revenue opportunities.

Skills

Front Office management

Marriott systems experience

SpringHill Suites experience

Guest service excellence

Leadership and training

Job description

Our Springhill Suites Corona is currently seeking an experienced, knowledgeable and independent-working Front Office Manager to lead the Front Office Team up to brand standards and Owner expectations. As part of the property team you will help us “craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns”! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!

Position Responsibilities:

• Management of day to day Front Office and Breakfast Operations
• Ability to maintain guest confidence through prompt and courteous communication with guests and associates
• Execute highest quality of service to guests at all times
• Complete scheduling for the department(s)
• Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR
• Monitor labor productivity
• Participate in property MOD Program as needed
• Train department in all duties and empowerment needed to reach top performance levels
• Support the sales efforts of the hotel and in generating revenue opportunities

Education and Experience:

• Successful Front Office hotel management experience is a must
• Systems experience within the Marriott Brands is required, SpringHill Suites experience is preferred
• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional guest service skills required
• Must possess strong computer skills
• Excellent communication and presentations skills required

Our Perks & Benefits:

Competitive Compensation

We offer a highly competitive salary that reflects your skills and experience.

Health Coverage

• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well-being
• 401(k) with company contribution

Work-Life Balance

• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)

Career Growth & Support

• On-the-job training and mentorship
• Clear pathways for advancement within the company

Extra Perks

• Associate Referral Program – get rewarded for bringing in top talent
• Hotel Discounts – enjoy the exclusive rates at our properties
• Daily Pay – Access to your pay when you want it!

ABOUT US

24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible—for our investors, our partners, our associates and our guests. We operate in a sweet spot—large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you’re an associate, a partner or an investor/owner, we’re here for you—day in and day out. Ensuring our associatesare able to successfully grow in their careers, and our owners are able to successfully grow their investment.

Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.

For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notice to California applicants:

The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant’s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.

Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant’s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company.

Twenty Four Seven Hotels does not sell Personal Information provided by applicants.

Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.