Front Desk Lead: Guest Services & Reservations

Navy Exchange Service Command; Honolulu, Northern (HI, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Annual & Sick Leave

Matching 401K Plan

Pension Plan

Job summary

Navy Exchange Service Command is seeking a Front Desk Clerk for Pearl Harbor area lodging properties. The role handles guest check-in/check-out, reservations, payments, and guest requests to ensure smooth stays and satisfaction.

Responsibilities include managing the PMS, coordinating with hotel staff, handling guest inquiries, and maintaining a secure, welcoming lobby environment. Shift flexibility, including weekends/holidays, is required.

Qualifications

• One year of general office clerical experience.
• One year of specialized experience related to lodging operations.

Responsibilities

• Assists guests with reservations, payments, check-in and check-out.
• Greets guests and maintains outstanding guest relations.
• Uses PMS to manage reservations, guest data, and room changes.
• Operates a multi-line phone system and handles inquiries about services.
• Maintains lobby area, records, and safety of guests.

Skills

Guest service

Reservations

Cash handling

Phone system

Tools

PMS (Property Management System)

POS

Job description

Navy Exchange Service Command is seeking a Front Desk Clerk for Pearl Harbor area lodging properties. The role handles guest check-in/check-out, reservations, payments, and guest requests to ensure smooth stays and satisfaction.

Responsibilities include managing the PMS, coordinating with hotel staff, handling guest inquiries, and maintaining a secure, welcoming lobby environment. Shift flexibility, including weekends/holidays, is required.