Front Office Manager - Guest Experience & Operations

Caravan Court; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Caravan Court in Arlington, TX is seeking a Front Office Manager to oversee all front desk operations and ensure exceptional guest service. The role involves managing the front office team, optimizing occupancy and revenue, and upholding the hotel’s brand standards.

Responsibilities include supervising lobby activities, handling shift schedules, training staff, and coordinating with departments to deliver a seamless guest experience while maintaining high hospitality standards.

Qualifications

• Experience in front desk operations and guest services.
• Ability to manage front office staff and daily operations.
• Proficiency with hotel systems and standard software tools.

Responsibilities

• Display knowledge of guest rooms and amenities.
• Complete incident reports for guests and staff.
• Be stationed in lobby during peak hours and events.
• Review arrivals, departures, and billing notes.
• Complete MOD checklists on scheduled shifts.
• Review credit checks and authorize as needed.
• Ensure front desk agents complete shift checklists.
• Schedule and host trainings and meetings.
• Monitor daily hotel operations and communicate events to front office.
• Collaborate on off-site events to promote the hotel and outlets.

Skills

Guest service excellence

Front desk operations

Microsoft Word

Microsoft Excel

PowerPoint

Tabit

Alice

StayNTouch

OpenTable

Actabl

Tools

Tabit

Alice

StayNTouch

OpenTable

Actabl

Job description

Caravan Court in Arlington, TX is seeking a Front Office Manager to oversee all front desk operations and ensure exceptional guest service. The role involves managing the front office team, optimizing occupancy and revenue, and upholding the hotel’s brand standards.

Responsibilities include supervising lobby activities, handling shift schedules, training staff, and coordinating with departments to deliver a seamless guest experience while maintaining high hospitality standards.