Front Office Leader: Guest Experience & Operations

Valencia Group; Arlington (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Valencia Group's Front Office Manager at Caravan Court – Arlington, TX oversees all front desk operations to ensure guest service excellence and efficient hotel operations. This role manages the front office team, optimizes occupancy and revenue, and maintains high standards of hospitality in line with the hotel's brand.

Key duties include reviewing arrivals/departures, completing incident reports, ensuring shift checklists, training staff, coordinating with other departments, and using hotel

Responsibilities

• Display exceptional knowledge of guest rooms and amenities
• Complete injury/ incident reports for guests and employees
• Be on the lobby during peak hours and special events
• Review arrivals and departures for special requests and billing notes
• Complete MOD checklist on scheduled shifts
• Review the credit check report and additionally authorize as needed
• Perform lock out if authorization declines
• Ensure front desk agents complete the shift checklist
• Verify room inspections are on pace
• Review Out of Order/ Service rooms and verify if needed
• Verify all amenities are submitted in Alice and are completed
• Ensure room service orders taken at the front desk are entered per hotel standard
• Complete annual reviews for designated associates
• Participate in any off-site events
• Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety
• Schedule and host monthly Bravo meeting
• Front Desk Agents and Night Auditors
• Create and assign weekly trainings.
• Schedule monthly office deep clean
• Ensure lost and found items are appropriately logged and stored
• Storage to be cleaned out monthly
• Ensure staff is adhering to all service standards and codes of conduct
• Purchase gift shop and signature scent items
• Purchase office supplies for hotel staff
• Review financials on a daily/ weekly basis
• Input forecast into Hotel Effectiveness
• Schedule employees according to Hotel Effectiveness specifications
• Review Daily Check in Hotel Effectiveness daily and address any potential overages
• Communicate all special events to Front office staff
• Source and participate in events that help promote Hotel and Outlets
• Schedule continuous staff training on liquor, beer, wine, and food
• Ensure room service and amenities are delivered according to company standards
• Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl
• Be proficient in Microsoft Word, Excel, and PowerPoint

Tools

Microsoft Word

Excel

PowerPoint

Job description

Valencia Group's Front Office Manager at Caravan Court – Arlington, TX oversees all front desk operations to ensure guest service excellence and efficient hotel operations. This role manages the front office team, optimizes occupancy and revenue, and maintains high standards of hospitality in line with the hotel's brand.

Key duties include reviewing arrivals/departures, completing incident reports, ensuring shift checklists, training staff, coordinating with other departments, and using hotel