Hotel Operations Leader: Front Desk, Guest Experience & Revenue

Texas Western Management Partners; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Western Management Partners is seeking a hands-on leader to supervise Front Desk staff and oversee hotel operations in Arlington, TX. The role emphasizes staffing, guest service training, and adherence to policies to maximize guest satisfaction.

You will manage hires, maintain records, support revenue-focused initiatives, and step in for the General Manager when needed, ensuring smooth operations across departments.

Responsibilities

• Directly supervises the Front Desk staff and department operations (e.g. hiring, terminated, disciplinary actions, performance evaluations).
• Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
• Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions.
• Selects or assists in the selection of hotel staff and complete all new hire paperwork.
• Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Answers inquiries pertaining to hotel policies and services
• Participates in the preparation of the hotels annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Note: Other duties as assigned by General Manager or Area Director

Job description

Texas Western Management Partners is seeking a hands-on leader to supervise Front Desk staff and oversee hotel operations in Arlington, TX. The role emphasizes staffing, guest service training, and adherence to policies to maximize guest satisfaction.

You will manage hires, maintain records, support revenue-focused initiatives, and step in for the General Manager when needed, ensuring smooth operations across departments.