Front Office Manager — Guest Experience Leader

Legends Casino Hotel; United States; On-site; USD 29,000 - 31,000; Full time

Job summary

Legends Casino Hotel is seeking a Hotel Front Office Shift Manager to supervise the front office team and deliver exceptional guest experiences. This full-time role requires strong leadership, hospitality expertise, and familiarity with the PMS system.

A Class II gaming license must be obtained and maintained, with annual background checks mandated by the regulatory agency. The position emphasizes staff development, coordinating schedules, managing occupancy and revenue targets, and ensuring

Qualifications

• Hospitality experience required.
• Must know correct business English including grammar, spelling, punctuation.
• PMS knowledge required.

Responsibilities

• Ensure and maintain compliance with all ordinances, laws and other communicated expectations.
• Assist Front Office Manager in creating and implementing an effective front/back office strategy.
• Assist with achieving budgeted revenues and expenses while maximizing profitability related to guest service.
• Interview prospective new team members.
• Assist in scheduling and staffing of the Front Desk team.
• Manage room inventory to maintain high occupancy and ADR.
• Lead and support front office team in daily duties.
• Address guest complaints and ensure timely corrective action.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Hospitality experience

PMS knowledge

Interpersonal skills

Supervisory experience

Communication skills

Education

HS Diploma or GED

Bachelor's degree

Tools

PMS

Job description

Legends Casino Hotel is seeking a Hotel Front Office Shift Manager to supervise the front office team and deliver exceptional guest experiences. This full-time role requires strong leadership, hospitality expertise, and familiarity with the PMS system.

A Class II gaming license must be obtained and maintained, with annual background checks mandated by the regulatory agency. The position emphasizes staff development, coordinating schedules, managing occupancy and revenue targets, and ensuring